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Customer Experience Automation

The contact center, automated end to end.

QTS designs and operates AI-native customer experience automation — chat and voice today, with more channels on the way — using the platform you already run, or building new where none exists. The same expertise serves pharmacies and medical practices, and enterprise and public-sector operations alike.

Talk to us → Why QTS

Chat and voice are live today, sharing one automation engine so context carries across every conversation.

QTS AssistantHello — I can help with refill status, office hours, or connect you with a team member. What do you need today?
Is my prescription ready for pickup?
QTS AssistantLet me check that for you. One moment… Your prescription is ready at the Main Street location until 8 PM tonight.
Built for two worlds

One partner. Two very different operations.

Choose the path that matches where you're starting from.

⚕

Pharmacies & Medical Practices

Give patients instant, accurate answers around the clock — without adding front-desk headcount or a call queue.

  • Refill status and pickup windows
  • Hours, location, and insurance questions
  • Warm hand-off to staff when it matters
Explore for your practice →
🏢

Enterprise & Public Sector

Modernize contact-center operations at scale, with a platform built for compliance, auditability, and integration.

  • Secure, compliant, and built to scale
  • Works within NICE, Genesys, Five9, Cognigy & more — or a new build
  • Led by a practicing enterprise architect
Explore for your organization →
For Pharmacies & Medical Practices

Every call and message answered — even after the front desk closes.

Independent pharmacies and small practices lose time and patients to hold queues and after-hours calls. QTS answers the routine questions instantly and routes anything sensitive to a human, so your staff spends their time on care, not repetition.

  • 1
    Refill & pickup statusPatients get real-time answers by chat or phone, no hold music required.
  • 2
    Hours, location & insurance questionsThe most common front-desk questions, handled automatically, 24/7.
  • 3
    Human hand-off when it countsClinical questions and edge cases route straight to your team — automation augments staff, it doesn't replace judgment.
24/7

Coverage for the questions that currently wait for a callback

2

Channels live today — website chat and a dedicated phone line, sharing one automation engine

Any Platform

NICE, Genesys, Five9, Cognigy, RingCentral — or a new build where none exists

16+

Years of enterprise contact-center and transformation experience behind the design

For Enterprise & Public Sector

Contact-center modernization, done deliberately — not assembled.

Large organizations don't need another point solution bolted onto an aging contact-center stack, or a mandate to rip out what already works. QTS consults on top of the platform you run — NICE CXone, Genesys, Five9, Cognigy, RingCentral, and others — or builds a new cloud-native solution where none exists, with the same rigor applied to security, auditability, and integration that a regulated enterprise or public-sector operation requires.

  • 1
    Led by a practicing enterprise architectDesigned by a Sr. Principal Enterprise Architect with 16+ years in contact-center transformation, not templated from a generic chatbot builder.
  • 2
    Built for compliance-minded operationsData encrypted in transit and at rest, access tightly controlled, with protections in front of every public-facing interaction.
  • 3
    Designed to integrate, not replaceWorks within your existing CCaaS, CRM, and case-management systems rather than forcing a rip-and-replace.
One engine. Every channel.

Chat and voice are live. Four more channels are on the way.

Every channel runs on the same underlying automation engine — a customer's context carries across channels instead of resetting with every conversation.

💬

Web Chat

Embedded assistant, live on this site

Live
📞

Phone

Natural, human-sounding voice automation

Live
✉

Email

Automated triage & response

Roadmap
🎥

Voicemail

Transcribed and text-searchable

Roadmap
↩

Callback

Automated queue callback, no hold time

Roadmap
★

Survey

Post-interaction feedback, auto-analyzed

Roadmap
Why QTS

Built around your platform, not ours.

QTS is a customer experience automation consultancy first. We work inside the contact-center platform you already run, or design and build a new one where none exists — judged by what your customers experience, not which vendor logo sits behind it.

Platform
Vendor-Agnostic Delivery
NICE CXone, Genesys, Five9, Cognigy, RingCentral, or your own stack — we build on what you have, or stand up something new.
Availability
Always-On Engagement
Chat and voice respond the moment a customer reaches out, day or night.
Continuity
Unified Context
A customer's context carries from a chat into a phone call, instead of resetting with every conversation.
Trust
Security & Compliance
Encrypted in transit and at rest, access tightly controlled, with protections in front of every public interaction.
Integration
Fits What You Run
Designed to sit alongside your CRM and case-management systems, not force a rip-and-replace.
Judgment
Human Hand-off
Automation augments your team; anything sensitive or out-of-scope routes straight to a person.
Rollout
Phased Launch
Go live with the channels that matter most, then expand as the next ones are ready.
Leadership
A Practicing Architect
Designed and operated by a Sr. Principal Enterprise Architect with 16+ years in contact-center and CX transformation.
The chat experience on this site is QTS in production — not a mockup.
SH
Who's behind QTS

Built by an enterprise architect, not a marketing team.

QTS is led by Sultan Hassan, a Sr. Principal Enterprise Architect with 16+ years of experience leading contact-center and AI transformation programs across NICE, Genesys, Five9, Cognigy, and cloud-native platforms alike. QTS applies that same operating discipline to customer experience automation — built on real delivery experience, not a generic sales deck.

16+ Years Enterprise Transformation Contact-Center & CX Architecture Multi-Platform Delivery Conversational AI & LLM Orchestration
Get in touch

Let's talk about your contact center.

Whether you're running a single pharmacy location or evaluating automation for a large-scale operation, we'd like to hear what you're solving for.

Email sultan@qtscx.com →